Purchase

Refund will be issued only when the Purchase Agreement has not been violated, or it is caused by a system error. In which case, you must contact us within 7 days of purchase using our webform. Lab Minutes reserves the right to refuse a refund.

If you make a purchase using credit card, it may take time to process and approve the transaction. If the issue is not resolved after 1 hour, please contact us and provide the following information

• Order Number (if available)
• Date and Time of Purchase
• Your Username
• Content Purchased
• Total Amount Paid

You may have exceeded the number of allowable download or the file may have become expired. Under 'My Files' section of your account, the link may be greyed out or the file may have been completely removed from your list. Please make a new purchase to regain access of the file.

There are three ways to access contents you purchased,
1. Email Notification
You should receive an email notification containing a download link for each file (except video bundle). You can simply click on the link to initiate a download. Please note that the link can only be used once.
2. My Files Section
My Files section under your account contains a list of all content you have purchased. It also provides download history and expiration date.
3. Video Page

You can simply add items to your shopping cart from the video pages or our Lab Minutes Store and proceed to checkout when ready. We accept payment using Paypal and major credit cards.